The Top 8 Skills Professionals Need to Master, and Haven’t

April 28th, 2012

What traits make a successful professional?  And what are the key behaviors, actions and thinking processes necessary to build a career that is rewarding and meaningful and meets your needs and wants over the long arch of your professional life?

These are issues that executive and career coaches and leadership trainers like me grapple with each and every day.  They are deep questions that defy simple answers or superficial “tactics.”  But deep as they are, there are some basic fundamentals that every professional needs to master in order to succeed in and enjoy his/her professional life.  From my experience as a corporate trainer in Fortune 100 companies and beyond, the vast majority of professionals today have not received the training, information, understanding or knowledge they need to ensure they’ll remain on a positive track and build a career that will be fruitful, productive and successful as the years go on.

What do professionals really need to know?

All working individuals and professionals need significant competency and skill in all of the following eight areas in order to be successful, and most are sorely lacking in several if not most of them. (My anecdotal research shows that most are lacking in at least three of these skills at the same time):

1)  Communication Skill

In order to be successful in your job and career, you must communicate powerfully and effectively with confidence and clarity.  There’s been much written about introverts as leaders and managers, and how they can use their innate skills and gifts to succeed as leaders.  Your personality type and level of introversion/extroversion aside, if you can’t communicate your ideas in an empowered, clear and engaging way, you simply won’t perform or progress as well as your counterparts who can communicate with ease and strength.

2)   Building Relationships

So many professionals don’t get this one basic point until it’s too late – you cannot do what you want in your career, and advance successfully, if you’re an island.  And you certainly can’t achieve what you long for if you’ve alienated all your colleagues, peers and managers.  One terrible boss I had taught me something very smart many years ago.  As horrible as he was at leading and managing, he did know one core principle – no matter how talented and gifted you are at your job, if you don’t have supportive relationships at work, you won’t succeed. Another way to say this is that if you hate who you work with and for, they’ll end up hating you back.  (Click here to download my LinkedIn primer, to help you build relationships online using LinkedIn).

3)   Decision-Making

Professionals must make scores of decisions every day – from whom they sit with at lunch, to what raise to ask for, to new assignments they’ll accept.  Do you understand HOW to make a decision so that it 1) aligns with what you really want, 2) adds to your skill base and experience, and 3) creates new opportunities for you that will be beneficial? Further, do you know how to make business decisions that will generate the outcomes that are most desired for the enterprise? Most individuals have never learned how to evaluate with discernment what’s in front of them, or how to calculate the risks and benefits of each decision they face.

CLICK HERE TO READ THE FULL ARTICLE ON FORBES

I’d love to hear your thoughts – do you feel competent and confident in these 8 skill areas?  If not, do you know what to do to get the training and experience you need?


Why You Stay in a Career You Hate

March 19th, 2012

Speaking and working with people every day who are in careers or jobs they dislike intensely, I’ve asked myself, “How did we get here?  How has it happened that so many thousands of people have become despondent, angry and disgruntled about what they do for a living?” 

Clearly, there are many factors at play here, including the rise of technology – that makes setting boundaries around our professional lives virtually impossible.  Further, in the past 30 years, we’ve become slaves to the almighty dollar, addicted to acquiring things we can’t afford, which keeps us working long and hard just to break even.  Additionally, many people jumped into certain jobs or fields early in their careers, only to discover 10 or 20 years later that they can’t find a way out.

But I believe there are even deeper reasons for this epidemic of people hating what they do each day for their living.  These reasons touch on underlying emotional, spiritual and behavioral conditions, and reveal a deep disconnection to what it means to live joyfully, authentically, and meaningfully.

I know some folks will debunk this post, claiming they have absolutely no choice in the matter, and that they’re stuck doing this work.  But I don’t see life that way.  I believe we always have new choices, new paths, new solutions available to us, if we can simply commit to creating a better life.

Based on the feedback I’ve received from hundreds of professionals here and abroad, I’ve observed the following eight core reasons why people hate their careers.  As I share these, know this – I’m not sitting in judgment of any of these; in fact, I’ve lived through each and every one of these conditions.

1)   You don’t know yourself

The vast majority of people I see in the workplace just don’t know themselves at all.  When asked, “What’s your top priority in life and in your career?  What would you give up anything for?” or “When you’re 90 looking back, what do you want to have done, been, and left behind? “  I get blank stares and mouths hanging open.  People don’t know themselves well or deeply anymore.  Why?  Perhaps because we don’t make time in our lives to get to know ourselves – we’re just too over-the-top busy.  Or perhaps the process of knowing oneself deeply is intimidating and scary.  Whatever the reason – if you don’t know who you are, at your core, and what you stand for and care about, how can you lead a life that aligns with your needs, values, and interests? (My free Career Path Self-Assessment will help you know yourself better, if you want to.)

2) You know yourself, but you make yourself wrong

In this situation, you know yourself and what you want, but you simply make yourself wrong.  You tell yourself, “Yeah, I want to change, but I’m wrong to feel that way.”  Or “I’m lucky to have a job, so I shouldn’t rock the boat” or “I have so much – I should just feel blessed and not complain.”  So many people (women in particular) doubt the validity of their feelings or repress their deepest longings because they think they’re wrong to have them.  Until you can make yourself “right,” you can’t find peace or joy.

3)  You’ve lost the courage to act

For many who know what they want, they’ve lost the courage to take hard action.  We’ve been seduced by some erroneous concept that life should be easy.  Where did we get that idea?  Making life change isn’t easy, but it’s so worth it, especially if you hate where you are today. It takes courage, grit, and commitment to bring about lasting change, and you can do it, but only if you decide to connect to your own internal power, courage and fortitude.

CLICK HERE TO READ THE FULL ARTICLE ON FORBES.COM 


Why do you stay in a career that makes you miserable?  Can you make a different choice?

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Don’t Chuck Your Career Before You Take These Steps

March 1st, 2012

I’ve spent eight years working with mid to high-level professionals and executives to achieve greater career success, growth and leadership, as well as to transform their careers completely.  I know a good deal about the process personally too, as I’ve traversed a number of diverging career paths over the past 20 years, including publishing, marketing, market research, marriage and family therapy, coaching, speaking, and teaching.

If you asked me my views on career reinvention five years ago, I would have said some very different things than I do today.

So what’s different?

In the past three and a half years, I’ve learned what’s required (for myself and others) to navigate through highly challenging financial times while at the same time successfully creating a more fulfilling professional life.

I’m not talking about pie-in-the-sky, follow-your-bliss nonsense here.  I’m talking about real-life positive career and life change that lasts and continues to reap benefit and reward.

The Myth of Career Ecstasy

Today, as new clients come to me – both men and women — I see an alarming myth that thousands of midlife individuals have been suckered into believing.  It’s hitting boomer folks hard, and truthfully, I don’t see this same myth prevalent in younger generations.  I call it the “myth of career ecstasy” – the damaging, misguided notion that all it will take to make your life happier and more rewarding is to chuck out your old, unsatisfying career, and land in a new one, despite what else is falling apart in your life.

Here’s how the story goes:

A midlife professional woman comes to me after 15+ years of corporate work.  She’s awakened to the following realizations, and they hurt:

  • It feels as if her work has no contributive value in the world any more (for instance, she feels she’s “selling” something that doesn’t matter at all or isn’t of positive influence in the world)
  • She’s bored out of her mind doing the work she knows best and desperately wants a change
  • Her family needs her substantial income of $100M+
  • Her husband and children have grown accustomed to her overfunctioning and her perfectionism, and don’t want things to change too much. (Note: she handles over 75% of the domestic responsibility as well as her full-time job, and she’s worn out, stressed and depressed.  And her overfunctioning has held her husband back from contributing his fair share, financially, domestically, and otherwise.)
  • She feels an urgent need to change her personal and professional situation
  • She’s in a financial trap, not having saved enough money to take several years off to re-strategize, gain new education or training, and reinvent her career path
  • On top of these stresses, there are relationship, behavioral and other issues with her family members (elderly parents, children, spouse, etc.) that need urgent addressing
  • Despite the fact that numerous dimensions of this individual’s life are truly in “breakdown” mode, she believes that it’s a new career she should focus on, as (in her mind) that will bring her life the joy, peace, excitement, meaning, health, and purpose she longs for.

The problem is, it’s simply not true.

In her case — and for hundreds of thousands of women professionals in the world today — it’s not a wholesale career change that will bring you the satisfaction and fulfillment you want.  Instead, it’s taking hard, urgently-needed action that addresses the root causes of your troubles that will make the difference in your career and life.

Busting the Career Ecstasy Myth: The Top Six Steps You Need to Take to Change Your Life for the Better

Here’s what needs to happen for your life to change for the better… and it isn’t job change, for now.

CLICK HERE TO READ FULL ARTICLE ON FORBES.COM

What are your top three life and career challenges today and are you addressing them head on?

The 7 Reasons Women Don’t Talk About Success

January 6th, 2012
Français : L'actrice américaine Shirley MacLai...

Image via Wikipedia

As a career and executive coach dedicated to the advancement of women, it’s not often these days that I’m surprised by women’s behavior. I know women – especially midlife ones – quite well, or so I thought.    But I’ve been rocked recently by a finding that’s emerging from my research on Women Succeeding AbundantlyThis study explores the stories of working women across the country, ages 25 to 75 who are experiencing abundant success on their own terms as they define it, and are thriving and living joyfully.

I’m learning as the study progresses that women are much more comfortable talking about how things are not what they want in their lives, than they are sharing about their successes. They just very reluctant to come forward and admit, “Hey, I’m really successful, and I’m proud of that!”

A friend of mine recently shared with me that when Shirley MacLaine won her Oscar in 1984 for her role in “Terms of Endearment,” she was certainly grateful in her acceptance speech, but also declared, “Thanks, I deserve this!” 

Nuggets of Shirley’s speech…

“I don’t believe there are such things as accidents.  I think that we all manifest what we want and what we need.  I don’t think there’s a difference really between what you feel you have to do in your heart, and success – they’re inseparable…Films and life are like clay waiting for us to mold it, and when you trust your own insides and that becomes achievement, it’s a kind of principle it seems to me is at work with everyone…God bless that potential that we all have for making anything possible if we think we deserve it.  I deserve this.  Thank you!”

From that sentiment of her feeling of deservedness, there was some backlash – in other words, people thought “How dare she say she deserves to win!”

Wow…I guess we had better not even whisper that we’ve earned our great success and that it’s well-deserved.  It’s just not yet acceptable yet for women to do so.  And this is not something we’ve “made up” in our minds.  Unfortunately, national research shows that success and likability are positively correlated for men and negatively correlated for women.  In other words – women who are successful aren’t liked as well as successful men.

CLICK HERE to read my full Huffington Post article on why women don’t talk about their success. 

Are you reluctant to share your successes openly?  If so, what holds you back the most?

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5 Key Steps to Your New Career in 2012

January 3rd, 2012

As a career coach, I spend a great deal of time reviewing the details of people’s lives and careers and making sense of the seeming randomness.  With clients who want a new career, I always begin by having them complete my Career Path Self-Assessment, an in-depth survey which leads them to deeply examine their early selves, their previous jobs, and a variety of other important information.  From this array of data, I uncover core life themes, roadblocks, unique skills and talents, and lost passions.  I put this all together to identify more fulfilling and exciting professional directions.

While it’s very helpful to have a great career coach, the reality is that you can do this on your own.  I’ve found after years of coaching that there are five core steps everyone can take to identify new career paths that will align more closely with who you are, and bring you more success and reward. 

Why should you take these steps? 
Because you have the right to love what you do and do what you love.  People like to claim that loving your work is a pipedream – but those who defend that view are wrong.  Enjoying your career and feeling there’s deep meaning and purpose in it is not just for a select, fortunate few.   It’s for anyone who believes in him/herself and takes the right kind of action.

CLICK HERE here to read my full article on Forbes about the top five most effective steps to take to figure yourself out and get on track to a more fulfilling career.

What did you love to do in your early years, and are you drawing on those skills, gifts and talents today?

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A Holiday Wish and Musical Gift

December 22nd, 2011

As Christmas, Hanukkah and the New Year are happily upon us, I would like to wish you and yours a beautiful holiday season, and a New Year full of joy, peace, and prosperity. 

I deeply appreciate being in community with you, and receiving each day the amazing gifts of wisdom, humor, insight, and support from all my colleagues, friends and peers.

A Gift of Music

Each year, my husband jazz percussionist Arthur Lipner (on the vibraphone) and I (on the vocals) love to share a little musical gift we’ve recorded.  Hope you like it (we’ve had a ball recording these tunes)!!
 
This year’s tune is (click the link to hear):
 
 
 
 
And here are previous years’ musical gifts, once again!
Click here:
 
 
You’ve helped make this year a wonderful one, full of joy, growth and learning.  May the New Year bring to you all that you hold dear.
Happy Holidays, and joy and peace in 2012 and always.
Much love, 
Kathy Caprino
P.S. Check out Arthur’s documentary film in production – Talking Sticks!
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How to Make – and Fulfill – New Year’s Resolutions That Change Your Life

December 13th, 2011

New Year’s Resolutions are promises we make to ourselves about a future vision we wish to achieve, but we often (dare I say “almost always”) lack the strategy, commitment, focus, and accountability to make them a reality. 

Here are five simple yet powerful tips to getting your groove on in terms of keeping these important commitments to your own success and happiness, and achieving true life change.

 1) Make your resolutions S.M.A.R.T.

Don’t just say – “I’m going to lose 15 pounds.” The vagueness of the “how” behind a big goal sets you up for failure.  Make each resolution a S.M.A.R.T. goal – that is, specific, measurable, attainable, realistic, and timely.  So instead of “lose 15 pounds,” dimensionalize the goal and break it down into bite-sized pieces. 

 Develop a fully fleshed-out plan and articulate it in writing.  State something like: “Beginning January 7, I will follow my new plan to lose 1 lb per week. I’ll do it through my new nutritional menus, 3 days of 30-minute cycling per week, and a short hike each weekend.” Then monitor your progress each week and revise your course if necessary all along the way to your goal.  Remember: if you don’t DO anything different from what you’ve always done, nothing will change.

 2) Dream Big, But Add a Dose of Realism

It’s wonderful to dream big, but you also need to be realistic about the time, energy and commitment it will take to make your resolution a reality.

 If you want a lofty goal as a resolution such as “I will finally write my book,” first understand what you’re committing to in terms of time, money, focus, and actions that will make this goal a reality.  As an initial step, “try on” the goal (before making the resolution) by researching it online and offline, and interviewing five people you know who’ve published a book about what it truly takes to write one.  If after researching it, you feel you can and want to do it, make your resolution clear and manageable – “I will complete my manuscript by the end of 2011, finding the helpers I need along the way.”

3) Don’t Based Your Goal on the Negative – Juice it up with Positivity

If you hate your job and want out, don’t make your goal “I’ll leave my job by June.”  Reframe your goal to a more positive, expansive direction that encompasses what you truly want, not what you want to leave behind.  Shift your resolution to, “I will begin January 7th on a path of finding an exciting new job that aligns with my passions, talents, and skills.”

Then follow it up with the actions and endeavors required today to land a great new job.  First, figure out what you really want in the next chapter of life and work (take my free Career Path Assessment to gain deeper clarity on where you want to go.).  Then, take key steps to build your personal brand and a powerful network to support you.  Revamp your resume, reach out to recruiters, colleagues and friends, get more connected on social media and LinkedIn, and request endorsements on LinkedIn, for a solid start.

4) Connect With Your Capabilities and Past Successes

Before you make a resolution, think about times in the past you’ve achieved a great goal. How did you do it?  What motivated you, and how do you persevere through the challenging times?  Bring forward those traits and capabilities you already possess, and make sure those steps and abilities you’ve drawn on before are reflected in your new resolutions. 

For instance, a client of mine wanted to raise her fees in her consulting practice this year, but was nervous to do it in these recessionary times.  I asked her to recall a time when she asked for more money, and it worked out well.  She remembered asking for a raise in her corporate job several years ago, and getting it.  She brought to mind all the steps she took to accomplish that success (outlining her key achievements, doing research about what others at her level are earning, assessing the obstacles to her getting more money, becoming clearer about the value she brought to the table, etc.).  This past process that she successfully followed gave her the courage to ask for what she deserved in her new situation, and it worked. 

Bring all the learning from your past successes forward into your 2012 resolution success planning to show yourself you can do it.

5) Get Help To Be Accountable

We don’t achieve big goals alone, or in a vacuum.  That’s simply not how the best and most powerful work and accomplishments get done.  You need a collection of different helpers to fill in your “gaps” – including a mentor, a coach (if you can afford one), and a role model who is ten steps ahead of where you are today, and who embodies what you want and how you want it.  Realize what you don’t know, and get outside help to support you. 

As Einstein pointed out, we can’t solve a problem on the level it was created.  Ask your mentor or coach to hold you accountable.  Meet with them regularly to assess your progress, share your challenges, and ask for their insights into what you could be doing differently and how you can learn, grow, and change your mindset, habits and behaviors to achieve what you want.

 *  *  *  *  *

In the end, resolutions can be empty, unfulfilled promises filled with regret, or enlivening, motivating goals that help you be all you want to be in life and work.  It’s up to you.  I’d go for the latter! 

What’s your top New Year’s resolution for 2012 and how will you achieve it?

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Busting the Myth That Women Are Less Ambitious Than Men

December 6th, 2011

Image by Jennifer Kumar via Flickr

I’ve heard over and over in the past several years frequent reference to the idea that professional women aren’t as ambitious as men.   Disappointingly, I even heard Sheryl Sandberg, COO of Facebook (whom I deeply admire) mention this reported “lack of ambition” in women on The Charlie Rose show recently. To Mr. Rose she declared, “Until women are ambitious as men, they’re not going to achieve as much as men.”  There have been scores of articles written on the topic, including a 2004 Harvard Business Review piece, “Do Women Lack Ambition?” 

As a very ambitious professional woman who supports the advancement of other ambitious women, I’m truly sick of this myth.  I can tell you, from working with and speaking to thousands of professional women in the past eight years, it’s simply not accurate.  Ambition is not the issue, and lack of ambition is NOT what holds women back.  It’s the COST of ambition – and the struggle women face in pursuing their ambitions — that is at the heart of why we have so few women leaders today, and why women are achieving less and not reaching as high as men in corporate America.

The more we support this incorrect conclusion, the more disservice we do to the advancement of women.  Again, ambition is not the problem; it’s the enormous personal sacrifice women today must make (that men do not have to) in order to reach the top that halts women in their tracks.  And it’s the reality that even when women stay on a traditional career path and do “all the right things” they are unlikely to advance as far or earn as much as their male counterparts (see Catalyst’s recent study The Myth of the Ideal Worker).

Only when we address the root problem that keeps women from their professional ambitions, will we pave the way to greater progress.

 The Cultural Problem with Ambition

As an executive and leadership coach of hundreds of women each year, I know this:  Women do indeed start out their careers with similar levels as men of wanting to be the best and the brightest in their fields.  However, research studies that claim to examine women’s “ambition” as a term and a concept won’t reflect that, because of the complicated nuances and connotations of the word “ambition.” 

A recent study from the Center for Work-Life Policy showed that at the start of their careers, 47% of young women claim to be “very ambitious” vs. 62% of young men.  So we see a difference in self-reported “ambition levels” here even at the beginning of their careers.  I hear from professional women each day that the term “ambitious” has negative connotations for them.  Women shy away from using this term or claiming (or appearing) to be ambitious.  They want to reach the top, but are reluctant to describe themselves as ambitious because they fear it will make them appear arrogant, power-hungry, self-absorbed, with a “win at all costs” mentality.  Unfortunately, their fears are well-founded.  Success and likability are positively correlated in men, and negatively correlated in women (see Sheryl Sandberg’s TEDTALK on why we have so few women leaders and the Heidi vs. Howard Roizen study at Columbia University).  Women must worry about how ambition “looks” because appearing ambitious negatively impacts their success.  Men do not face this challenge.  On the contrary, it is culturally expected and honored for men pursue their highest goals and do what they can to reach their highest success.

But if we were to conduct solid, well-constructed research around the behaviors that make up “ambition” – mastery of a skill and desiring outward recognition for that mastery – we would see that an equal number of professional men and women start out their careers wanting to reach their highest potential and wanting recognition for their achievements.

What Gets in the Way of “Ambition” for Women

As women age, a bigger problem around “ambition” emerges.  In corporate America today, pursuing ambitious goals and outcomes presents deeply challenging choices and personal sacrifices for women that it does not yet generate for men.  Many more women have to sacrifice marriage and children in order to become top leaders, while men do not.

Per a 2010 study of the Center for Work-Life Policy, only 32% of women vs. 47% of men over 40 self-report to be “very ambitious.”  Why? Because the personal and family sacrifices are too great for women to remain on their most ambitious track.  The CWLP study showed that a full 41% of women who actually make it to the executive suite arrive without an intimate partner, and 40% arrive without children.  

In a recent New York Times article A C.E.O.’s Support a ka Husband, the author cites a new study “The New C.E.Os,” that looks at women and minorities who are chief executives.  The study reveals that of the 28 women C.E.O’s of Fortune 500 companies, only eighteen had children. That’s a far lower rate than the 87 percent of married women in the population at large who have children of their own, according to Census data.

The NYT article states:

“Statistics suggest that aspirants to America’s top corporate jobs had better have a spouse, partner or someone else willing to be devoted to the aspirant’s career. “How do you compete without a spouse? Basically, you can’t,” Richard Zweigenhaft said. Mr. Zweigenhaft is professor of psychology at Guilford College in North Carolina and the co-author (with G. William Domhoff) of “The New C.E.Os.”

My research bears this out as well.  Unless women have a solid support network at home, rising to the top is riddled with insurmountable challenges.

What needs to change for women’s ambitions to be achievable?

Women have made far more headway in the workplace than at home.  Women are still judged harshly and even “hated” when viewed as aggressive or highly successful in the workplace.  And the pressure is still enormous on men to succeed at all costs.  Only when our rigid gender roles shift allowing both women and men to honor their authentic choices and longings will we see a change in our current professional and leadership dynamic. 

Women will surpass their current rate of 16% in senior corporate leadership in the U.S. only when:

-  Our society stops putting men down for supporting their wives’ professional ascension (and staying home to care for their children if they choose)

-  Women stop shying away from raising their hands for the most advancement-oriented and ambitious projects, goals and endeavors that will advance their careers

-  Women grow more comfortable displaying behavioral and emotional characteristics of ambition

-  Society grows more comfortable with highly successful women

-  Both men and women shake off the rigid gender role limitations in place today

-  Women stop having to pay a price of success in terms of being less accepted, liked, and supported, and having to sacrifice their family and personal lives

-  Employers start listening to the facts about the current obstacles impeding women’s success, and take powerful, positive action to revise their work cultures

-  And finally, both men and women gain more courage to do what it takes to live and work as they want to. 

In the end, how can professional women reach the highest levels of corporate leadership? 

Stay in the workforce.  Stay true to both your personal and professional goals, and find a way to balance what you need and want most.  Don’t buy into the myth that you’re not as ambitious as your male colleagues.  You are.  If you want to be the best in your field, commit to finding a way to honor what you care about most in your personal and professional life.  If it’s not possible in your current work situation, find another that will support your advancement.

Make it happen.  And ask your employer for effective leadership and executive support and training that will change your existing work culture, and modify how you and others think about women, men and ambition.  It’s up to you.

What’s your biggest obstacle standing in the way of your ambition, and what are you doing about it?

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How to Avoid the Top 5 Public Speaking Mistakes

November 19th, 2011

On Wednesday, I posted an article on my Forbes blog

microphone

Image by Daehyun Park via Flickr

called: “Why So Many “Experts” Are Terrible Speakers: Top 5 Public Speaking Mistakes.”

I was as suprised as anyone when this piece went viral.  Over 110,000 folks viewed the article piece as of this morning (it was one of the top three most popular pieces on Forbes the day it was published!), and thousands shared it on their social networks.  Clearly this topic touched a nerve. 

My guess is that thousands of folks have attended live and online conferences and workshops this past year, and have been as astounded as I about the lack of ability of the speaker to connect, enliven, motivate and educate us, or to leave us with anything lasting or meaningful.  It’s a great disappointment when you plunk down your hard-earned money to learn something new from an “expert” and to be inspired, only to leave feeling deflated and let down.

As a frequent speaker at live and online conferences, I’m in the company of hundreds of folks each year who are top authors, experts and consultants.  In many cases, these are great thought leaders who perform public speaking as just one aspect of their professional endeavors.   In attending these programs, I’m continually shocked at how many content experts are, in fact, wholly ineffective speakers .

My colleague, Krista Carnes, Founder of Booking Authors — a consulting firm that helps experts and authors connect with new opportunities and audiences, and a member of the Maestro Market start up team – shared this:

One big mistake I find is the incorrect assumption that speaking at a “big name” event or two is the only way to get attention. There are no “small” events when you’re starting out.  Most people, no matter how much passion they have, are simply not ready to get in front of large audiences. In striving for those large opportunities only, many overlook exciting, creative ways to engage with their communities and tribes – ways that nurture the development of presentation skills and personal presence that are crucial in today’s digitally-driven age.”

Observing amazing speakers who move and motivate us (watch some TED Talks for inspiring examples), and comparing them to ineffective speakers, I’ve observed five core behaviors that keep speakers from achieving their key goals – to motivate, enliven, inform and educate.   Below are the top five mistakes content experts often make as speakers when trying to engage audiences, stimulate crowds, and connect deeply with others. 

I’ve made some of these mistakes myself, and have lived the experience of losing an audience.  None of us are born astounding speakers, and there’s always more to learn, but the first step is to acknowledge your own gaps.

TOP 5 PUBLIC SPEAKING MISTAKES – FAILING TO…

1. Meet the Audience Where They Are

First and foremost, speakers must remember that their deep knowledge about a topic isn’t (usually)shared by the audience.  Listeners aren’t in the same place you are – they haven’t spent years studying this area, researching it, living it.  It’s new to them.  So you must meet your audience where they are, finding a way to hook them in.  Then take them on a stimulating journey of initial discovery through full-out engagement so that your key points can be understood and embraced.   Assuming that they know what you know, or care in the way you care, is a mistake.  You have to generate a significant level of interest from the beginning, and pique that interest continually throughout your presentation.

2. Make a Heartfelt Human Connection

In the past few weeks, I’ve been a part of a number of national events that highlight speakers who are at the top of their fields.  I’ve seen evidence that being a nationally-recognized guru doesn’t mean you have any degree of social or emotional intelligence.  I’m finding that numbers of these experts simply fail to engage us on an emotional, heartfelt level – they don’t connect in a personal way, or give the sense that they truly care a whit about the audience and its ability to productively use the vast information they know and share.  In the end, their lack of a human connection makes their presentations feel overwhelming and unsettling– they push us away with all data, facts and statistics, and no heart and soul. They’re simply not likable.

3.  Show Respect for the Listener

Again, I’ve seen scores of speakers alienate an audience by expressing disdain or criticism for some common behavior or thinking.  For example, if you’re speaking to social media novices about what they need to do to get up to speed in the social media arena, you must understand that many folks are afraid and insecure about taking the plunge, and you need to be gentle with them, not judgmental, critical or flip. 

In the end, if you hate or disrespect your listeners for their lack of savvy in your area of expertise, they’ll hate you back.  And if you leave your audience feeling that they are losers, failures or unworthy of your respect, then you’ll achieve the opposite of your desired effect – you’ll bruise their sense of self-worth and create a huge rift between you and your audience.You’ll lose them forever.

4.  Inspire Follow-Up Thinking/ Action

It’s not enough to present information without inspiring people to follow up with new action or thinking.  Your words and messages simply won’t last in the minds of the audience members if you don’t motivate your listeners to DO something different with what you’ve just shared and taught.  Think about how you can connect and engage with your audience after your talk, and help them on a path of thinking or behaving differently, making use of your information in ways that better their lives.  If you don’t, you’ve missed a key outcome of serving as a speaker/presenter – to inspire positive action.

5.  Leave a Lasting Message of Significance

Finally, with the millions of webcasts, seminars, workshops and talks available today to us –either in person or online — your talk will not stand out or be effective if you don’t leave the audience with a clear message of significance – something lasting, meaningful, and impactful.  If you’re simply sharing dry information, but don’t touch on the vital “essence” of your material (the living, breathing heart of what you care about and why we should care), you’ll fail as a speaker.

In the end, it’s not easy to be a compelling speaker or presenter, and deep knowledge of a topic doesn’t necessarily contribute to your ability to reach people.  But addressing these mistakes will help you communicate in ways that make you the speaker that people ask for most and remember best.

I’d love to hear your thoughts – What is your deepest public speaking challenge and how are you overcoming it?  Thanks for sharing.

 

How Remote Working Can Save Your Career (and Your Life)

November 14th, 2011
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I spent 18 years in corporate life building a career as a senior marketing, research, and product management professional. While a good portion of that time was exciting and fulfilling, in the end, my corporate life culminated in devastating personal, professional and health challenges (for more on my personal story, see my book Breakdown Breakthrough).

As a high-level professional and a mom of two young children, there were times that my working life almost broke me – physically, emotionally, and spiritually. Work-life balance as I defined it – that ever-elusive juggle of contributing fully as a professional while serving as an involved and caring mother – was completely out of reach and utterly impossible.

As a result, when I hit 40 years old, I awakened to the realization that the life I’d created was unsustainable. For four years, I had been chronically ill (with a disease called tracheitis – a serious and recurring infection of the trachea). I was exhausted, depressed and overcome with the guilt and misery of letting down everyone and everything that truly mattered to me.

Now, 11 years later, my entire life and career have been transformed. I run my own career, leadership and executive consulting business – Ellia Communications – and I work on my own terms. My business is conducted from my home office, and my ability to balance my key priorities in both life and work has improved dramatically. As a result, I am physically well and professionally rejuvenated – I feel excited, passionate, and energized by the work I do and the people I serve.

I’ve directly experienced the benefits of working from home, and because of the transformation it allowed, I cannot recommend it highly enough to women and men equally. Working remotely or from a home office — either in your corporate role, or in your own small business, entrepreneurial endeavor or consultancy – is a true life-changer.

How did working from home save my career (and my life)?

Below are the 6 key ways:

1. Seamless integration of the personal and professional

As a career and executive coach, I’ve observed that working professionals thrive best when their personal and professional identities are not highly distinct or separate entities, but connected symbiotically, nourishing and enlivening each other. When I spent hours each day every day in a corporate office, I experienced my professional persona as something completely different from my personal one. Now, whether I’m working or spending time with my family, I’m the SAME person – integrated, whole and honoring all key aspects of my personality. Working from home has allowed a deeper connection to my true self, and to operating with authenticity, integrity and transparency.

2. Productivity boost

I’m immeasurably more productive working from home. I can craft my work schedule as it suits my needs, and tailor it to when I’m most energetic, productive, and focused. I’m there for my family when I need and want to be, and also available to address my work roles and responsibilities the minute I wish to for as long as I wish to.

3. Healthier, more active lifestyle

Since I began working from home in 2002, my chronic illness, exhaustion and depression evaporated. (Interestingly, my tracheitis disappeared the day I was laid off from my last corporate job after 9/11, and hasn’t returned). I sleep and nap when my body requires it, and I make time for healthy activities such as tennis and walking. I eat as my body requires, not based on a forced, unnatural schedule. I’m stronger and more energetic by shaping my day in healthier ways.

4. Family focus

Being deeply involved in my family’s life – in the fabric of my two children’s daily lives – was what I dreamed of when I planned for and gave birth to them. But I could never find a way to achieve that while holding down a job that required 3 hours of daily commuting, a 50+ hour work-week, and extensive travel. Being able to serve my family in ways that honor my unique values, needs and priorities has made all the difference in my life.

5. Well-defined boundaries

In my marriage and family therapy training, I learned about the power of personal boundaries to create a happy, healthy life, or impede it. Boundaries are the invisible barriers that separate you from your various outside systems (work, family, church/temple, school, friends, etc.). Your boundaries help you regulate the degree of input and output between you and the systems with which you interact. Boundaries can be measured on a scale from diffuse (overly-permeable) to rigid (impenetrable, preventing the necessary flow of input/output). Working from home, I have strengthened my boundaries – I know where I end and others begin, and I control the flow of input and information in ways that are most beneficial for me and my family.

6. Control

The quality of my life is directly proportionate to the degree of control I have over my time, the people with whom I interact, and my endeavors and activities. In my work, I’ve seen the damaging effects that loss of control brings about in life. Feeling out of control leaves people feeling victimized and powerless over their fate and their future. Victimization often brings with it illness, depression, rage, and disengagement from life and work. Working from home gives me a direct line to greater personal and professional control.

In the end, running a business from my home that I’m passionate has given me a new lease on life and allowed me to contribute at the level I long to, to both my family and my work.

National research confirms the innumerable benefits of remote working for both individuals and enterprises. There is no longer a question about its positive outcomes. The more we can create new pathways for successful remote working, the greater the opportunities for success, growth and innovation for individuals and businesses around the globe.

For more information and support for remote working, download free resources and join the conversation this month at http://msft.it/YOYTM and try Office 365 for free today http://msft.it/try.

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