Posts Tagged ‘pricing’

Why Asking for Money Is So Hard

Wednesday, December 8th, 2010

I’ve been watching my clients – and myself – this past year around the experience of charging fees, asking for payment, suggesting folks re-enroll in our programs, etc., and here’s what I’ve found…

Very few people like asking for money, and no one finds it easy – we universally hate it.

Why? 

Because asking for money brings up thousands of insecurities and doubts.  We’re scared to look money in the face, and to put ourselves out there, formally stating where we stand in a value equation.  And we’re unsure of our worthiness.

Folks tell me that when they ask for money from clients or customers, questions swim inside their heads about value, impact, and “appeal.”  They fear that asking for money is the opposite of being “pleasing” to people, and will be a huge turn-off.  (For a fascinating discussion around if we should worry about what other people think of us, see Jonathan Fields’s recent post “What Other People Think IS Your Business.”)

In tough times like these, consultants, coaches, practitioners and entrepreneurs struggle hard to stand up for what they want/deserve in compensation or fees, fearing no one will pay.  And in the end, many aren’t sure themselves what their services are worth.

At the root of this money challenge are shame, doubt and insecurity:  Am I good enough? How can I put a value on what I offer?  Will there be enough people to pay this?  Will they come back?  Did they think my work was a good value?  How do I fare against the competition?  Did I give them great results?

While I continue to struggle with asking for money, I’ve found greater success this year only after figuring out beyond a reasonable doubt what I feel my services are worth.  I didn’t make the numbers up – I did the work of obtaining valid information and feedback.  I conducted diligent, open-hearted research – with clients, competition, experts, role models, the marketplace, etc.  I asked my clients how they assessed the value of our work together, and the impact it made in their lives.  And I left my ego at the door when these conversations occurred. 

Asking for money IS hard, but it gets easier when we become crystal clear about what our services/products are worth to those we serve.  Once we know in our hearts and minds what to charge, then it’s time to speak up and ask for it. 

Curious about your thoughts – Do you find asking for money hard, and what makes it easier?

If You’re Looking for Free Consulting, Don’t Ask Me

Friday, July 16th, 2010

 

Today I read a great blog post by Peter Shankman – a well-known entrepreneur, author, speaker, and “worldwide connector,” about his recent tweet that said this:

I love this message, and I completely understand where Peter is coming from.  I also love that Peter commands $400 an hour, and is not ashamed to state it openly.

Scores of folks agreed with Peter – more than 100 people retweeted his message, supporting it with gusto.  But at least one woman REALLY didn’t like what she read.  In her blog post about it, she indicated that she thought Peter had grown too big for his britches with his “internet fame” and that he was, in fact, arrogant and rude to tweet this. 

After reading Peter’s blog response to her and hers back, I’m still not 100% clear what she thought was rude and arrogant.  But I think it’s about 1) his stating that he won’t help folks for free, and 2) that he commands $400 an hour (much more than what many people can charge and what many people can pay) and wasn’t shy to express that.

Peter’s blog response clarified his thoughts on the whole matter, and after reading his message, I liked him even more!

So here are my two cents on this issue:

1) I have been inundated this past year with requests – from organizations, individuals, agencies, women’s groups and colleagues — for all types of FREE coaching and consulting help, and frankly, I’m tired of it. 

2) Bravo to Peter Shankman for charging $400/hour, and having clients clamor for him, and pay that fee happily, because they feel he’s worth it

3) Bravo to Peter for telling it like it is for him, out loud and proud

4) For those who are uncomfortable with that, I’d suggest taking a deep look inside to identify exactly what makes you squeamish about it.  I’d guess it has do with that fact that 1) you don’t command those fees and can’t imagine doing so, or 2) you’re asking all sorts of people for free help without offering anything in return, or 3) you’re giving all sorts of free help, and you’re tired of it, or 4) you’re uncomfortable in the presence of people who know their worth and aren’t hesitant to shout it from the rooftops. 

Today was a turning point for me on this issue.  I’ve decided (after one final straw that really got my goat) that this is my last day of giving my time away free for my consulting or coaching.  I’m done with it!  My services, my time, my insights, my approach, my talents  – they’ve all come hard-earned after years of training, hard work, research, and dedication, and I’m done with devaluing them by giving them away for free.  Of course, I’ll continue as I always have contributing pro bono work to the community as I choose to, where I choose to — to special agencies and groups that empower women and support those in need and who are disadvantaged.

But in my private practice, I’m committed to being vigilant about maintaining a healthy pricing discipline (very hard for women to do, in general, I’ve found).  After all, you don’t walk into a car dealership wanting a shiny new car and ask to pay nothing for it, do you?  And you don’t go to your dermatologist and say, “Hey, can I pick your brain FOR FREE about this terrible itchy rash I have?” 

OK, folks, it’s time we stop asking for free handouts.  Whatever you want to call it — “pick your brain,” “get your insights,” “obtain your feedback” — if you’re asking me to use my consulting and coaching skills to help your business and your career, I’m respectfully asking for what I believe is only fair and just – to be paid what I deserve for helping you make the significant positive changes you want most in your life, work, and your business. 

I’m sure this will stir up many thoughts and feelings in my readers and community.  I’d LOVE to hear them all!  Please share freely.  Let it rip.  That’s what makes a good horse race, as my mother used to say.

Thanks for sharing openly below.  I’m looking forward to reading each of your comments and hearing your diverse views.

And here’s to empowering you to up your daily dose of pricing discipline as well.